Giovanni® Cosmetics, Inc.
Return/Refund Policy
If you are not completely satisfied with a purchase made on giovannicosmetics.com, you can return your order for a full refund. Returns will be accepted up to 60 days after your purchase at giovannicosmetics.com. Please contact Customer Service for return authorization. Customers are responsible for return shipping charges. Once your items are received, a refund will be processed. The refund process can take 24-48 hours. The actual credit to your original payment method may take longer depending on your bank/credit card company.
We can only accept returns for purchases made on giovannicosmetics.com. If you purchased your products from a brick-and-mortar store, please contact the retailer or store where the original purchase was made to complete your exchange.
- No returns or refund on travel size items
- No returns on free samples & gifts with purchase
- No returns on purchases made outside the United States
We are alerting our valued customers, retailers, and distributors that we are aware of the issue of non-authorized parties selling Giovanni® products on Amazon® and eBay®. Giovanni® will not honor our 60 Day Money Back Guarantee for any product obtained through Amazon® or eBay® from non-authorized retailers.
Damaged Products
If your order arrives damaged, please contact Customer Service within 14 days of delivery. Please include photos of the damaged products and packaging. Once your replacement order is shipped, a tracking number will be provided. We do not offer refunds for products received damaged.
Order Cancellation
Order cancellation must be done the same day the order was placed and/or before the order has shipped we attempt to ship your order the same day it was placed Monday through Friday before 1:00 PM PST. If Giovanni® has shipped your order, the order cannot be canceled.
Lost or Stolen Products
Giovanni® will provide shipping information once your order has been shipped. Please provide us with a secure shipping address as Giovanni® will not be responsible for lost or stolen packages. If your package is lost or stolen, you will need to contact the mail carrier for assistance.
Giovanni® Cosmetics, Inc PO Box 6990
Beverly Hills, California 90212
Effective November 15, 2019
Copyright 2019 Giovanni® Cosmetics, Inc. All Rights Reserved.